Online Order

Can I make any changes to my order? 

If you want to add items or change address details, contact us as soon as possible at support@cardbot.com.au.

To help you get fast-tracked, please include your order number and clearly explain the change you would like to make.

We process orders quickly, so changes cannot be guaranteed once an order has been placed. If your order has already been dispatched, you’ll need to follow our returns process or contact Auspost for any delivery changes. 

What do I do if I received the wrong item? 

If our team sent you the wrong product, we'll get the right one sent as soon as possible. Send us an email at support@cardbot.com.au. 

To get started, please include your order number and provide us with any details of missing items.

Once this has been investigated by our online team, we'll organise either a new parcel or a refund depending on your order.