A preorder is an item that has not yet arrived at our warehouse, but can be purchased in advance to secure your stock for release day. Preorders must be paid in full at the time of purchase and cannot be cancelled, so please double‑check the item before you place a preorder.

Preorder items are tagged with a blue ‘Preorder’ badge and/or a future date on the product page. Release dates are set by the distributor and may change, so always refer to the date shown on the product listing.

If your order contains both in‑stock and preorder items, everything will ship together once the final preorder item is available.

Once an order is placed, our team carefully picks and packs your items from our Melbourne‑based warehouse. Most orders are dispatched before 12 PM on the next business day. During peak periods, public holidays, and major releases, please allow up to an additional 48 hours for dispatch.

Large singles orders (more than 20 cards or cards from 2 or more different sets) may take an extra business day to prepare.

All orders are sent when all items are ready in full – so if your order includes a preorder item, everything will ship together once that preorder has arrived.

Once your parcel has been handed to Australia Post, you’ll receive a shipping confirmation email with tracking so you can follow your order on its journey.

If you’re located in Australia, standard shipping is free on all orders over $150. For orders under $150, standard shipping is a flat rate of $10.

Express Shipping options are also available at checkout if you need your order a little faster.

Once your order has been dispatched:

Express Shipping: Australia Post estimates delivery in approximately 1–4 business days.
Standard Shipping: Australia Post estimates delivery in approximately 2–8 business days.

Please note: These timeframes are guidelines provided by Australia Post. Delays can occur due to weather, peak periods or other issues, and your tracking may show a ‘delayed’ delivery date if they are running behind schedule.

After your order has been handed to Australia Post, we’ll send you a shipping confirmation email that includes a ‘Track Order’ button. This takes you straight to the Australia Post tracking page, where you can follow your parcel in real time.

If you haven’t received a shipping confirmation yet, your order may contain preorder items. You’ll only receive a shipping email once the order has actually left our warehouse.

Think your order might be lost in transit? Even though Australia Post generally quotes 2–8 business days for standard delivery, delays do sometimes happen. When that’s the case, your tracking may show a ‘delayed’ status or an updated delivery date.

If your order hasn’t been delivered within 20 days of dispatch, please contact us so we can lodge an investigation with Australia Post.

Please note: For any queries or issues related to your Australia Post delivery, we recommend reaching out to Australia Post directly first. Once you’ve contacted them, let us know and we can also follow up on your behalf within their processes.

You can read more about Australia Post’s process for lost or delayed parcels here.

If your order hasn’t shipped yet, we can usually update your shipping address. Please email us as soon as possible with your order number and the correct address so we can make the change.

If your order has already been shipped, you can use the Australia Post tracking link in your shipping email to request a redirection, where available.

Please double‑check your address before placing an order. If a parcel is delivered to an address you entered incorrectly, we’re generally unable to retrieve it.

Yes! Click & Collect is available from our HQ in Tullamarine, VIC.

At checkout, select the Click & Collect option. We’ll send you a “pickup ready” notification once your order has been prepared and is ready to collect.

Collection hours:
Monday – Friday: 9 am – 3 pm
All other times by appointment (email support@cardbot.com.au to arrange).

We’re just as excited as you are to see your mail day, so we make sure your order is packed securely.

Depending on what you’ve ordered, we use a mix of bubble wrap, air pillows, heavy‑duty mailer boxes, and plenty of padding and tape to help your cards arrive in the best condition possible.

We restock our inventory regularly, but restocks can depend on distributor availability and demand.

For sold out items, you can click the ‘Notify Me’ button on the product page to receive an email as soon as the item returns to stock.

Absolutely. If there’s a product line or specific item you’d like to see at Card Bot, our team would love to hear about it.

Reach out to our friendly support team at support@cardbot.com.au with your suggestion and we’ll see what we can line up for the future.

Yes. Card Bot sells genuine, factory‑sealed products sourced directly from Australian distributors and trusted international suppliers.

As fellow collectors, we have strong quality control processes in place to help ensure you receive authentic products in the best possible condition.

At this time, we do not offer wholesale discounts for reselling.

Yes, Card Bot offers PSA grading services through our dedicated grading program.

For the most up‑to‑date information on how PSA grading works with Card Bot — including current pricing, submission instructions, FAQs, and terms & conditions — please visit our PSA Grading page.

All information for PSA grading is kept current on that page, so it’s the best place to check for the latest details.

You can read our full sealed product policy and FAQ on the Card Bot Resealed Claims & Sealed Product Policy page.

That page is kept up to date and is the single source of truth for information about our stance on resealed or tampered products.

Card Bot Live is our live experience for Card Bot customers.

For the latest details on how Card Bot Live works, what’s available, and any current FAQs or instructions, please visit our Card Bot Live page.

All current information for Card Bot Live is maintained on that page, so it’s the best place to check for updates.

You’ll find Card Bot vending machines across major shopping centres in Melbourne, Sydney, Brisbane, the Gold Coast, Perth, and more.

We have an up‑to‑date map with exact locations for each machine on our Locations page.

We’re continually expanding Card Bot vending machines across Australia and adding new locations over time.

For the latest updates on new machines and openings, keep an eye on our Locations page and follow us on Instagram @cardbot_au.

Our machines carry a rotating mix of favourites and top picks. You can expect to find a range of Pokémon TCG (English & Japanese), One Piece, NBA and other sports cards, plus popular TCGs such as Yu‑Gi‑Oh, Dragon Ball Super, Weiss Schwarz and more.

The exact range varies between machines and changes over time (for example, AFL cards are stocked during AFL season), so check in with us on Instagram @cardbot_au to see the latest line‑ups.

If something goes wrong at a Card Bot machine (for example, a jammed product or payment issue), our customer service team is here to help.

Please contact us via email at support@cardbot.com.au or message us on Instagram @cardbot_au. Including photos (if applicable), the machine location, and the approximate time of your visit helps us resolve things faster.

Your privacy and security are extremely important to us. We use Shopify Payments, a highly encrypted and secure payment platform designed to protect customers and hold merchants accountable.

We accept major credit and debit cards (Visa, Mastercard, American Express) that can be used for online transactions, as well as digital wallets like Google Pay and Apple Pay.

Need a little longer to pay for your Card Bot order? We also offer Afterpay, ZipPay, PayPal Pay in 4 and LayBuy payment plans for Australian customers.

Please note: These services are provided by separate companies and you’ll need an account with them to use their payment options.

At checkout, you’ll see a box labelled for discount or promo codes. Enter your code there and click ‘Apply’ to update your order total before you proceed to payment.

Please note: Only one discount code can be used per order.

All pricing on this Australian store is listed in Australian Dollars (AUD).

These things happen! If you need to change or cancel an order, please email us as soon as possible with the subject line “CHANGE” or “CANCEL” and include your order number and the details of the change.

If your order has already been dispatched from our fulfilment centre, you’ll need to follow our returns process instead. Because we work hard to get orders out quickly, sometimes an order will be processed before we can catch your email. We can’t guarantee changes once an order has been placed, so please choose your items carefully.

You can reach our friendly support team at support@cardbot.com.au, or by using the contact form on our Contact Us page.

You’ll also find us on social media – don’t be shy, come say hi!
Instagram: @cardbot_au
TikTok: @card_bot

Are customs fees and import taxes included in the shipping charges?

No. Customs fees and import taxes are separate from shipping charges. Shipping charges cover the cost of postage and handling, not any duties or import fees.

Is free shipping available for international orders?

Our free shipping offer applies to orders over AUD $150 and is only available for deliveries within Australia. International orders do not qualify for free shipping.

Who is responsible for paying customs fees and import taxes?

Customs fees and import taxes are determined by the destination country and are the responsibility of the customer. Please check your local import rules before placing an order.

Where can I find more information about international shipments and possible additional costs?

For current delivery timeframes and more detail on international orders, please refer to our Delivery & Returns page and your local customs authority.